Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Support für unsere Online-Termin-Vereinbarung, Aufrufanlage und Veranstaltungsorganisation.
Problem melden
Aufrufanlagen-Hardware-Fehler
Melden Sie Probleme mit Ticketautomaten, Anzeigetafeln oder Thermodruckern
Erforderliche Felder sind mit einem Sternchen markiert.*
{"xsrfToken":"2c1d16a838a292accd11d69388192fd3ac599ce2_lout","branding":{"id":"129","key":"ok","name":"Konsentas Support","portalBaseUrl":"/servicedesk/customer/portal/129","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/129/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2f5969","headerLinkHoverBGColor":"#2f5969","headerBadgeColor":"#2f5969"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2a03aff4-f5da-4458-9b9c-d45d8ce8e058/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZGZiNTRjZS02YzBiLTRkNDItODg5My1mMWRmNGYyN2E5ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJhMDNhZmY0LWY1ZGEtNDQ1OC05YjljLWQ0NWQ4Y2U4ZTA1OCI6WyJyZWFkIl19LCJleHAiOjE3NzEzMzY3NjYsIm5iZiI6MTc3MTMzNjE2Nn0.jBHtqJhP3DFxxHQ6KUGS_kzgMZ4Btx6WqA8p2xCkHq8&client=bdfb54ce-6c0b-4d42-8893-f1df4f27a9f7&mode=fit","logoId":"2a03aff4-f5da-4458-9b9c-d45d8ce8e058","isLogoAvailable":true,"helpCenterTitle":"Willkommen im Girona Kundenportal","sharedPortalName":"Girona","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Girona Kundenportal","sharedPortalName":"Girona","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"Willkommen im Girona Kundenportal","sharedPortalName":"Girona","localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#347ab6","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"129","key":"ok","projectId":10503,"serviceDeskId":129,"name":"Konsentas Support","description":"<p>Support für unsere Online-Termin-Vereinbarung, Aufrufanlage und Veranstaltungsorganisation.</p>","portalBaseUrl":"/servicedesk/customer/portal/129","reqTypes":[{"id":"164","name":"Aufrufanlagen-Hardware-Fehler","descriptionHtml":"","callToAction":"Aufrufanlagen-Hardware-Fehler","introHtml":"<p>Melden Sie Probleme mit Ticketautomaten, Anzeigetafeln oder Thermodruckern</p>","icon":11629,"iconUrl":"https://support.portal.girona.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11629","groups":[130],"key":""},{"id":"142","name":"Einen Fehler melden","descriptionHtml":"<p><a href=\"https://handbuch.konsentas.de\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://handbuch.konsentas.de</a></p>","callToAction":"Einen Fehler melden","introHtml":"<p>Melden Sie einen generellen Fehler.</p>","icon":11636,"iconUrl":"https://support.portal.girona.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11636","groups":[130],"key":""},{"id":"136","name":"Konfigurations-Änderung beauftragen","descriptionHtml":"","callToAction":"Konfigurations-Änderung beauftragen","introHtml":"","icon":11629,"iconUrl":"https://support.portal.girona.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11629","groups":[129],"key":""},{"id":"138","name":"Server nicht erreichbar","descriptionHtml":"","callToAction":"Server nicht erreichbar","introHtml":"<p>Bitte nennen Sie uns die URL, auf die Sie nicht zugreifen können. Ein Screenshot der Fehlermeldung ist meist für die weitere Bearbeitung hilfreich.</p>","icon":11688,"iconUrl":"https://support.portal.girona.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11688","groups":[130],"key":""},{"id":"132","name":"Sonstige Fragen","descriptionHtml":"","callToAction":"Sonstige Fragen","introHtml":"<p>Das Gesuchte nicht gefunden? Wählen Sie diese Option und wir helfen Ihnen weiter.</p>","icon":10727,"iconUrl":"https://support.portal.girona.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10727","groups":[131],"key":""},{"id":"135","name":"Verbesserungsvorschlag machen","descriptionHtml":"","callToAction":"Verbesserungsvorschlag machen","introHtml":"<p>Haben Sie einen Verbesserungsvorschlag? Wir sind ganz Ohr.</p>","icon":10707,"iconUrl":"https://support.portal.girona.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[131],"key":""},{"id":"129","name":"Technischer Support","descriptionHtml":"","callToAction":"Technischer Support","introHtml":"<p>Benötigen Sie Hilfe bei der Installation, Konfiguration oder Problemlösung? Wählen Sie dies, um Unterstützung anzufordern.</p>","icon":10730,"iconUrl":"https://support.portal.girona.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10730","groups":[],"key":""}],"reqGroups":[{"id":130,"name":"Problem melden"},{"id":129,"name":"Änderung beauftragen"},{"id":131,"name":"Verbesserung vorschlagen & Funktionen anfragen"}],"orderMapping":{"130":[164,142,138,133],"129":[136],"131":[132,135],"132":[132]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5b875d8a-bea8-3b0b-88e6-09d6727691de","appLinkName":"","appLinkUrl":"","spaceKey":"OH","spaceName":"Konsentas Handbuch","spaceUrl":"","isServer":false},"labels":[],"projectKey":"OK","serviceDeskId":129,"kbLinkDomainURLs":["https://support.portal.girona.de","https://girona-software.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":129,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZGZiNTRjZS02YzBiLTRkNDItODg5My1mMWRmNGYyN2E5ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEzMzczNjYsIm5iZiI6MTc3MTMzNjE2NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.xa8hFpZis1ceWr2ecLsyhtl2RmnnLfsVP_24NdgRCzI","targetCollection":"upload-project-10503","endpointUrl":"https://api.media.atlassian.com","clientId":"bdfb54ce-6c0b-4d42-8893-f1df4f27a9f7","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":164,"projectId":10503,"issueType":{"id":"10306","name":"Problem"},"form":{"name":"Aufrufanlagen-Hardware-Fehler","descriptionHtml":"","callToAction":"Aufrufanlagen-Hardware-Fehler","intro":"<p>Melden Sie Probleme mit Ticketautomaten, Anzeigetafeln oder Thermodruckern</p>","instructions":"","icon":11629,"iconUrl":"https://support.portal.girona.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11629","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11061","fieldConfigId":"11788","label":"Fehler-Klassifizierung","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10430","label":"Geschäftsbetrieb unterbrochen","selected":false,"children":[]},{"value":"10431","label":"Starke Beeinträchtigung","selected":false,"children":[]},{"value":"10537","label":"Moderate Beeinträchtigung","selected":false,"children":[]},{"value":"10432","label":"Geringe Beeinträchtigung","selected":false,"children":[]},{"value":"10433","label":"Leichter Mangel","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_11060","fieldConfigId":"11787","label":"Instanz-URL","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11021","fieldConfigId":"11722","label":"Seriennummer des Geräts","description":"Bitte geben Sie wenn möglich die Seriennummer oder MAC-Adresse des betroffenen Geräts an.","descriptionHtml":"<p>Bitte geben Sie wenn möglich die Seriennummer oder MAC-Adresse des betroffenen Geräts an.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/129/create/164","requestValidateBaseUrl":"/servicedesk/customer/portal/129/validate/164","calendarParams":{"firstDay":1,"date":"2026-02-17T14:49:26+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5b875d8a-bea8-3b0b-88e6-09d6727691de","appLinkName":"","appLinkUrl":"","spaceKey":"OH","spaceName":"Konsentas Handbuch","spaceUrl":"","isServer":false},"labels":[],"projectKey":"OK","serviceDeskId":129,"kbLinkDomainURLs":["https://support.portal.girona.de","https://girona-software.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZGZiNTRjZS02YzBiLTRkNDItODg5My1mMWRmNGYyN2E5ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEzMzczNjYsIm5iZiI6MTc3MTMzNjE2NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.xa8hFpZis1ceWr2ecLsyhtl2RmnnLfsVP_24NdgRCzI","targetCollection":"upload-project-10503","endpointUrl":"https://api.media.atlassian.com","clientId":"bdfb54ce-6c0b-4d42-8893-f1df4f27a9f7","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}