Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Girona
  1. Girona
  2. Orlando Support

Orlando Support

Erhalten Sie Unterstützung & Informationen für unsere Friedhofsverwaltungs-Software.

Änderung beauftragen

Beauftragen Sie Konfigurationsänderungen wie z.B. Druckvorlagen, Benutzerzugänge und andere Einstellungen in Orlando20.

Erforderliche Felder sind mit einem Sternchen markiert.*

Fassen Sie kurz Zusammen, was wir für Sie ändern können.

Dateien ziehen und ablegen, Screenshots einfügen oder Anhänge durchsuchen
Unterstützt von Jira Service Management
{"xsrfToken":"ac582ed367c0c1c92c32f25deec087dbc7d7a85d_lout","branding":{"id":"131","key":"orku","name":"Orlando Support","portalBaseUrl":"/servicedesk/customer/portal/131","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/131/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#731128","headerLinkHoverBGColor":"#731128","headerBadgeColor":"#731128"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2a03aff4-f5da-4458-9b9c-d45d8ce8e058/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZGZiNTRjZS02YzBiLTRkNDItODg5My1mMWRmNGYyN2E5ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJhMDNhZmY0LWY1ZGEtNDQ1OC05YjljLWQ0NWQ4Y2U4ZTA1OCI6WyJyZWFkIl19LCJleHAiOjE3NzEzMzA0NjQsIm5iZiI6MTc3MTMyOTg2NH0.IfPFkmcylAcjS02eyABaeE6-RIOWe2-1GxHrwcgeDfg&client=bdfb54ce-6c0b-4d42-8893-f1df4f27a9f7&mode=fit","logoId":"2a03aff4-f5da-4458-9b9c-d45d8ce8e058","isLogoAvailable":true,"helpCenterTitle":"Willkommen im Girona Kundenportal","sharedPortalName":"Girona","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Girona Kundenportal","sharedPortalName":"Girona","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"Willkommen im Girona Kundenportal","sharedPortalName":"Girona","localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#347ab6","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"131","key":"orku","projectId":10809,"serviceDeskId":131,"name":"Orlando Support","description":"<p>Erhalten Sie Unterstützung &amp; Informationen für unsere Friedhofsverwaltungs-Software.</p>","portalBaseUrl":"/servicedesk/customer/portal/131","reqTypes":[{"id":"163","name":"Druckformular erstellen oder ändern","descriptionHtml":"","callToAction":"Druckformular erstellen oder ändern","introHtml":"<p>Wenn Sie Druckvorlagen wie z.B. Gebührenbescheide verändern oder erstellen lassen möchten, können Sie diese Option wählen.</p>","icon":11683,"iconUrl":"https://support.portal.girona.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11683","groups":[134],"key":""},{"id":"160","name":"Problem melden","descriptionHtml":"","callToAction":"Problem melden","introHtml":"<p>Berichten Sie uns von den aufgetretenen Problemen.</p>","icon":11705,"iconUrl":"https://support.portal.girona.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11705","groups":[134],"key":""},{"id":"161","name":"Verbesserung vorschlagen / Wünsche","descriptionHtml":"","callToAction":"Verbesserung vorschlagen / Wünsche","introHtml":"<p>Haben Sie einen Verbesserungsvorschlag? Wir sind ganz Ohr.</p>","icon":11699,"iconUrl":"https://support.portal.girona.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11699","groups":[134],"key":""},{"id":"162","name":"Änderung beauftragen","descriptionHtml":"","callToAction":"Änderung beauftragen","introHtml":"<p>Beauftragen Sie Konfigurationsänderungen wie z.B. Druckvorlagen, Benutzerzugänge und andere Einstellungen in Orlando20.</p>","icon":11629,"iconUrl":"https://support.portal.girona.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11629","groups":[134],"key":""}],"reqGroups":[{"id":134,"name":"Allgemein"}],"orderMapping":{"134":[163,162,161,160]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5b875d8a-bea8-3b0b-88e6-09d6727691de","appLinkName":"","appLinkUrl":"","spaceKey":"OR20","spaceName":"Orlando20 - Handbuch","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ORKU","serviceDeskId":131,"kbLinkDomainURLs":["https://support.portal.girona.de","https://girona-software.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":131,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ORKU","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZGZiNTRjZS02YzBiLTRkNDItODg5My1mMWRmNGYyN2E5ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwODA5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEzMzEwNjQsIm5iZiI6MTc3MTMyOTg2NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.jJBKIwYh9S9OTJKDG8-DQ12BijFOSLP6Uq7DRFAwqys","targetCollection":"upload-project-10809","endpointUrl":"https://api.media.atlassian.com","clientId":"bdfb54ce-6c0b-4d42-8893-f1df4f27a9f7","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":162,"projectId":10809,"issueType":{"id":"10305","name":"Konfigurationsänderung"},"form":{"name":"Änderung beauftragen","descriptionHtml":"","callToAction":"Änderung beauftragen","intro":"<p>Beauftragen Sie Konfigurations&auml;nderungen wie z.B. Druckvorlagen, Benutzerzug&auml;nge und andere Einstellungen in Orlando20.</p>","instructions":"","icon":11629,"iconUrl":"https://support.portal.girona.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11629","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Betreff","description":"Fassen Sie kurz Zusammen, was wir für Sie ändern können.","descriptionHtml":"<p>Fassen Sie kurz Zusammen, was wir für Sie ändern können.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Bitte nennen Sie uns alle notwendigen Details, um die Änderung durchzuführen. ","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_11060","fieldConfigId":"11787","label":"Instanz-URL","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Fügen Sie relevante Dateien bzw. Screenshots hinzu.","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/131/create/162","requestValidateBaseUrl":"/servicedesk/customer/portal/131/validate/162","calendarParams":{"firstDay":1,"date":"2026-02-17T13:04:24+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5b875d8a-bea8-3b0b-88e6-09d6727691de","appLinkName":"","appLinkUrl":"","spaceKey":"OR20","spaceName":"Orlando20 - Handbuch","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ORKU","serviceDeskId":131,"kbLinkDomainURLs":["https://support.portal.girona.de","https://girona-software.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZGZiNTRjZS02YzBiLTRkNDItODg5My1mMWRmNGYyN2E5ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwODA5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEzMzEwNjQsIm5iZiI6MTc3MTMyOTg2NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.jJBKIwYh9S9OTJKDG8-DQ12BijFOSLP6Uq7DRFAwqys","targetCollection":"upload-project-10809","endpointUrl":"https://api.media.atlassian.com","clientId":"bdfb54ce-6c0b-4d42-8893-f1df4f27a9f7","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=girona-software","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ac582ed367c0c1c92c32f25deec087dbc7d7a85d_lout","baseUrl":"https://support.portal.girona.de/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://girona-software.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"bdfb54ce-6c0b-4d42-8893-f1df4f27a9f7","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0aa2e9d56a324455ade9707f9ccf93bc","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://girona-software.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}